FAQs:

Subscriptions

What’s the deal with this bimonthly thing?
We know what you’re thinking…most subscription companies ship their boxes monthly. Yeah, we know. But we’re not like most subscription companies. Rather than do what everyone else is doing, we thought long and hard about what makes the best experience for YOU. And in doing that, we decided that sending a box every other month, or bimonthly, provides YOU the best experience. WHY?
Well, lots of reasons. But mainly because a month flies by (ask any lady, ever.) and before you know it, you’ve got boxes stacking up with things you never even got to try. We absolutely stuff our boxes to the brim and meticulously select every item that goes inside. We want you to have a chance to try everything and we want you to have the proper amount of time to do so (no one should be trying a new gel on race day – just sayin’) so we made the decision to ship boxes every other month.

I just ordered my subscription. When are my boxes coming?
When you place your order, our latest and greatest subscription box will ship to you right away. (95% of boxes ship within 1 business day) No starter box (code for “old stuff we didn’t sell”) like some other guys and gals do. That’s right, Monday-Friday we ship out boxes Every. Dang. Day. This has to do with that whole ‘relentless pursuit to give you the best experience’ thing we’re obsessed with. By shipping out every day, you will get your first box immediately and it will be our most current, up-to-date, hot off the press edition. Then exactly two months later your next box will ship and so on.

For example, if you ordered on February 15th your first box would ship right away, then your next box would be headed to you on April 15th, then June 15th, etc. You might just wanna mark that day on your calendar to get ready for all the awesomeness that is headed your way!

How does your subscription billing work?
We offer three billing plans with different payment intervals. No matter which plan you choose, a box will ship to you every other month. The payment options allow you to:
– Pay as each box ships: ($34/box)
• Your payment and box shipment will take place on the same date every other month (ie payment and box on February 15, renewal payment and box on April 15, renewal payment and box on June 15)
– Pay for 6 months at a time: ($30/box)
• Your payment will take place every six months in which time you will receive 3 boxes. (ie payment and box February 15, box on April 15, box on June 15, renewal payment and box on August 15)
– Pay for 1 year at a time: ($28/box)
• Your payment will take place every year in which time you will receive 6 boxes. (ie payment and box February 15, box on April 15, box on June 15, box on August 15, box on October 15, box on December 15, renewal payment and box on February 15)
The longer the period you pay upfront, the more money you save (and who wouldn’t want to save money?) All our plans auto-renew at the end of the billing period, but we’re not that company that hopes you forget you have a subscription and keeps charging you. I mean, for starters, our subscriptions are about as unforgettable as the birth of your first child (ok, maybe that’s a little much). But also, we will ALWAYS notify you before upcoming renewals and you will ALWAYS have the option to cancel your subscription before it renews. We won’t take it personally. (Well maybe a little, but we’ll be OK.)

What if I want to cancel my subscription? Can I cancel at any time?
You sure can! You always have full control over your subscription through your My Account area on our website.
If you purchased a subscription where you paid for boxes in advance and cancel before the end of your pre-paid period, cancellation won’t affect anything you already paid for. You will still receive the boxes you paid for upfront, but your subscription will NOT renew after you receive your final shipment.
You can of course email us at any time at helpdesk@therunnerbox.com and we can take care of the cancellation for you as well.
Please note that once an order has shipped, it can not be canceled. If you cancel an order after it has shipped, we can not guarantee a full refund.

Can I put my subscription on hold?
Yes (But why would you want to?) Our bi-monthly subscription shipments eliminate most of the reasons to put your subscription on hold. (Looking at you injury and product overload.) However, we know life happens and we want to be able to accommodate for that. If you have a situation that requires you to put your subscription on hold, email helpdesk@therunnerbox.com and we will get you all sorted.

Shipping

How long does it take for my order to arrive?
Our warehouse ships boxes daily Monday-Friday. If you order before 1PM EST your box will ship the same day. If you order after 1PM, it will ship out the next morning. If you order over the weekend, your box will ship on Monday.*
By default, we ship all orders via UPS Ground. Delivery times vary based on where you live, but generally are between 2-4 business days once in transit. We ship from the Midwest so the closer you are to there, the faster they will be!
If Ground shipping is just not fast enough for you, we also offer expedited delivery for $5 per box. Our expedited shipping service is provided through UPS 2-day Air which takes 2 business to deliver once in transit.
*There may be slight delays due to peak holiday rush or unforeseen circumstances, however 95% of our boxes ship out within 1 business-day. We observe all postal service holidays which can be found here.

What is the shipping cost?
We know Amazon says everything ships 2-day for free, but UPS laughed at us when we used that logic protesting our first invoice.
In order to stay in business, we charge a shipping fee of $3/box. Orders ship from our warehouse within 1 business day of placing your order and ground shipping can take anywhere from 2-4 days to arrive from there.
If you need your box faster than that, we offer expedited 2 day shipping for an additional $5. Boxes still ship within 1 business day from the time you place your order, but ship via UPS 2-day Air.
When shipping to the non-contiguous US (Puerto Rico, Alaska, Hawaii, or US Armed Forces locations), shipping is $6/box.

I’m ordering as a gift and don’t want my box to ship yet. What should I do?
We’ve got you covered! This has been such a common request for gifts that we’ve included a “Delay My Shipment” button at checkout. You can simply select which day you want your first box to ship (Ship. Not arrive!) and we’ll take it from there.
Or you can purchase a digital gift card which can be sent at any time and will allow the recipient to have control of the subscription.

What if I move? Can my box be shipped somewhere else?
Yes, of course! The shipping or billing address of your order can be changed at any time through your My Account area or by emailing helpdesk@therunnerbox.com. However, it is your responsibility to make the change or reach out to us at least 24 hours prior to your box’s shipment as it is nearly impossible for us to retrieve boxes sent to wrong addresses.

How will a gift recipient know who their box is from?
Our boxes are like flowers – if they come with no note, the recipient may rack their brain for hours wondering who got them something so thoughtful.
But do not fret, all subscription and gift box purchases have the option to include a gift note at checkout. Make sure if you’re sending a box to someone else you fill out this section so they know who got them such an awesome present.
If this is a surprise, don’t worry, we won’t spill the beans! All shipping and subscription renewal emails will go to the billing email address. It will be up to you to forward this along if you want the recipient to have tracking. Or, if you’d prefer the recipient to have control of the subscription, you can always purchase a gift card and the recipient can set the subscription up themselves.
Although we won’t send the recipient tracking or billing information, we will use the subscription recipients’ email address to send them a bimonthly email full of tips, tricks, and discounts to go along with the contents they received in the box.

Do you ship outside of the United States?
No. (Sigh.) Due to extremely high international shipping costs, we currently only ship within the United States.
We wish we could ship more places and are constantly expanding our coverage. We’ll keep you in the loop as more regions become available.

Box Contents

What type of products should I expect to receive in my box?
Our team relentlessly scours the planet looking for the best, most seasonally appropriate running-related items to include in each box. Products will vary with each delivery (we’re not going to send you sunscreen in December), but will always include a mix of nutrition and sport specific accessories.
Since the endurance sports world is constantly changing, we can’t say exactly what will arrive in each shipment, but we can guarantee that everything included was thoughtfully selected to help you Fuel Your Phenomenal. To learn more about the type of items you’ll receive, check out our What’s in the Box section on the homepage.

Are Your Boxes Gluten Free?
Sometimes! Since we only source nutritional products with clean ingredients, oftentimes the boxes are completely gluten free. Other times the boxes may have one to two items that contain gluten. We have several gluten-free subscribers who are able to enjoy the majority, if not all, of what arrives in their boxes. In the event something does contain gluten and you can’t have it, give it to a friend and you just landed a new training buddy!
(This does not take into account products that may be produced in a facility that also processes products containing gluten. If you are that strict about the intolerance, we probably would steer clear from the boxes just in case)

Are Your Boxes Vegan?
They are not. While many food items we include are vegan, our boxes are not fully vegan. However, many vegans enjoy our boxes because they include sport specific non-food items and – shoot – even if you use half the food items included, you’re still coming out ahead.
Plus, we bet you’ll make some great friends when you share all the yummy goodies you don’t eat yourself. If you’re looking for a strictly vegan box, try Vegan Cuts. It won’t include running specific items, but it does have good snacks!

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