FAQs:

What’s in the Monthly Must-Haves Subscription Boxes?
The Monthly Must-Haves are a surprise delivered to your door every month. Every box has 3 products, 1 for mom, and 2 for baby. Every box also includes 3 bonus items that will either inspire or pamper mom and baby!

What’s the difference between the 3 offers for the Monthly Must-Haves Subscription?
We have something for everyone! Our best value offer is definitely the 12 Month Commitment which you save over 21%, but also includes a FREE gift in your first box! The 6 Month Commitment is our most popular plan which saves you over 8% on your subscription and also includes a FREE gift in your first box. The third option is the Month to Month Subscription which is the only plan you can pause or cancel at any time.

How do I log into my account?
It is always best to set up your account as soon as you subscribe so you can see and keep track of all your orders. You may do so by clicking on the person icon in the menu bar.

When will I get my box?
Every Monthly Must-Haves Subscription box is billed on the 1st of every month, and then processed and shipped out on the 10th of every month.

Where’s my box?
Shipping times will vary depending on your location. *Shipping times increased slightly since covid*. In Canada, you should receive your order within a week after being processed. All orders not part of a subscription are processed within 24hrs during regular business hours. In USA, you should receive your order 7-14 days after being processed. *Any product or box that is indicated as PRE-SALE, will be shipped 4-8 weeks from the process date.

What if my order is lost, damaged or stolen?
We are proud to offer Route Shipping Protection. At checkout, you will have the option of adding Route to your order. This will protect you from lost, damaged or stolen orders. On average, Route will only cost you 1% of your total order, and is automatically added once selected.

Can I cancel or pause my subscription?
We understand life happens. You can pause any subscription starting on month 3 of your commitment for only one month at a time. Your subscription will be automatically un-paused the following month. Just email us at hello@louisandlea.comto do so. The option to cancel will depend on your subscription choice. The Month to Month option is the only subscription you can cancel or pause at any time. If you choose the 6 or 12 month commitment, you may only cancel after the length of your subscription.

Is there a Louis and Léa community?
Yes! We have many ways to stay engaged with our members. We have a Louis and Léa newsletter you can subscribe at any time, and we have Louis and Léa Raising Little Ones Facebook Group. It is a private community of expecting, new and experienced moms who are there to support each other in this crazy and lovely journey called life with little ones. Being part of this group, you also get exclusive access to sales, giveaways and resources!

Is your packaging recyclable?
Absolutely! Our boxes are made from 100% recycled material, are easily recyclable, and are naturally biodegradable.

How much is shipping?
We offer $9 flat rate shipping site wide. May exclude certain areas. Free shipping after spending $115.

Is shipping charged monthly on the Subscriptions?
Yes, you will be charged every month for your shipping.

Where do you ship from?
We ship from our home office in central Canada.

Where do you ship to?
Canada & U.S.A.

What’s your return policy?
We do not provide refunds for change of mind but we want your online shopping experience to be as easy and problem free as possible. If there is any product that is damaged or defective, we will replace it if needed. However, you must contact us by email within 7 days of delivery, with a picture of the damaged product to: ​hello@louisandlea.com. Every request will be evaluated case by case.

Can I give a Louis and Léa subscription as a gift?
Of course, in fact we encourage it! You can make a mom + baby feel pampered and prepared. Just sign up to Louis and Léa as you normally would but enter your friends shipping information when doing so. You can also write a special note (in the note section at checkout) that we will handwrite on your behalf. Please make sure to include their email address so they receive our exclusive membership information.

I received a product that is different than the one on your website, why could that be?
In some rare cases depending on availability, products may vary slightly due to demand. All items will be similar but the manufacturer may vary.

What are your regular business hours?
Regular business hours are Monday to Friday, 9am to 17h00 CST. This excludes all major/stat national (Canada) and provincial (Manitoba) holidays.

I’m expecting multiples, can I get another set of baby products added to my subscription?
Yes, you absolutely can! Message us at hello@louisandlea and we will be glad to set you up for an additional $20.00 per baby per month. Congrats Mama!

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