FAQs:

What is in a Topbox?

A Topbox subscription includes four beauty samples (Prive Topboxes have 1 or more). Samples can range from skincare, body care, makeup, hair care and fragrance. The samples are from prestige brands. Some of these brands are well known and others are newly launched or small and niche.

How do I cancel?

We are happy to help you with any account updates. Email us at info@topbox.ca.

Please note:

• If you have already paid for a subscription this month, your last Topbox will be shipped to you next month.
• If your last payment was paid last month, you will no longer receive Topboxes.

Can I cancel any time?

Absolutely. There are no cancellation fees.

Can we pick our samples?

The value of Topbox is in your ability to discover new products. It is all about the excitement of not knowing what you’re going to get each month. The surprise when it arrives at your door, and the thrill of learning that you never would’ve tried it yourself, but you actually like neon pink nail polish. Basically, Topbox is best enjoyed with an open mind.

Can I opt out of certain categories?

Topbox always contains samples from a mix of different categories. When it comes to specific products within each category, we do our best to match samples to your individual needs based on your Beauty Profile and the monthly surveys. There is no option to opt out of a specific category, but Topbox is a discovery service, and trying new things is part of the fun!

Why does my Topbox not have 4 samples?

Some Prive Topboxes may not include four samples. In cases where a Prive Topbox does not have four samples members will be given the option to choose this box. The box will always be photographed with the exact products that are in the box and the products will be listed so that members know exactly what they will be receiving. The regular Topbox will always contain four samples.

When will I receive my next Topbox?

Topbox ships by the 15th of each month to all members who were charged in the previous month. For example, if you were charged on March 8th, your next Topbox will be shipped to you by April 15th.

I signed up for the wait list but I haven’t received an invite?

Thanks for waiting patiently. We estimate that the current wait time is about a month to a month and a half long. Once a subscription is available you will be sent an email with instructions on how to purchase your subscription.

One of my samples arrived damaged/broken. What should I do?

If you have received a damaged or broken sample please email us at info@topbox.ca. We will contact the brand for a replacement and add it to your next Topbox as it normally takes a few weeks for us to receive the replacement.Is my Topbox customized?

Yes we will be customizing the boxes. That’s why it’s important that you fill out your Beauty Profile. In some boxes, many members will receive similar samples, while in other months you may receive very different samples. For the samples that are sent to everyone – these products are chosen carefully to ensure that they’ll work for a wide range of styles, skin types, and colorings. Other samples are chosen specifically for your skin and beauty needs and style.

Where does Topbox ship and how?

We currently ship anywhere in Canada. Boxes are sent via Canada Post. Every month, once your box is sent you’ll receive an email with your tracking number so you can follow the box’s progress to your door!

When will my Topbox ship?

Topboxes are like magazines — they arrive every month! Your first Topbox will ship by the 15th day of the month after you sign up, and every month thereafter as long as your membership is active.

How much does Topbox cost?

For only $12 a month, you will receive a beauty box with carefully selected, indulgent, beauty products. Then test the products in the comfort of your own home. It’s really that easy!

Do I have to order my Topbox each month?

No, your Topbox subscription renews itself automatically every month. However, you may cancel at any time online.

How does a Topbox monthly subscription work?

Receive a Topbox each month: For only $12 a month, you will receive our Topbox with 4 carefully selected, indulgent, beauty products. Then test the products in the comfort of your own home. There’s no catch – really: There are no hidden fees and no shipping costs. Cancel anytime. If you enjoy Topbox, do nothing and your subscription will automatically continue for as long as you choose to remain a member. Topbox membership is a month-to-month subscription which begins at sign-up. You can easily cancel anytime, online, 24 hours a day. There are no cancellation fees.

How do I reactivate my Topbox subscription?

If you have cancelled your subscription, you can reactivate it by logging into your account, managing your subscriptions, and click on “Reactivate” on one of your subscriptions. Be sure to do this before the 20th day of that month, which is when subscriptions will be rebilled, to receive the upcoming month’s Topbox.

If your subscription was created before August 11, 2015, you can “reactivate” your subscription by visiting our website and purchasing a new one. To keep your beauty profile linked, be sure to use the same email address when you place the order and register your new account. If you need help, please contact us at info@topbox.ca.

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