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FAQs:

Where do I direct questions, comments or issues?
Reach out to us at info@spartygirl.com. Our business hours are Monday through Friday, 9 AM to 5 PM (EST). We will do our best to get back to you within 48 hours.

How do I return or exchange my Product ?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@spartygirl.com. If your return is accepted, we will send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How do I manage or cancel my Subscription?
If you’ve subscribed to our seasonal subscriptions, please log into your customer account and click on My Account. You’ll see when your next Box is scheduled to ship and can also cancel your Subscription. You can stop shipment up to 14 days before the ship date using this functionality. If you’ve paid upfront for your Subscription, please log into your customer account and click on Manage Subscriptions. You will see when your next Box is scheduled to ship and can also cancel your SPArty Girl subscription. You will be refunded the purchase price of the boxes that you have not yet received and will forfeit any prepaid discount. If you have any trouble logging into your account, please contact info@spartygirl.com.

How do I sign up for your emails?
Subscribe to our mailing list and be the first to get updates on products and offers, as well as new offerings. You can also follow us on Facebook @SPArty Girl and Instagram @officialspartygirl.

How do I unsubscribe from emails?
You’ll find an unsubscribe link located at the bottom of your emails. Reach out to info@spartygirl.com for further assistance.

Where do you ship from?
Our shipping facility is located in Mississauga, ON.

How do I check my order status?
After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, email us at info@spartygirl.com.

How long will my seasonal box take to get to me?
Please allow for 3-14 business days for your seasonal boxes to be delivered to you.

What happens if my order never arrived?
If your order did not arrive, please contact info@spartygirl.com with your tracking information within two weeks of placing your order. If you notify us past the two-week timeframe, we will not be able to track your package or offer a replacement or refund. If the wrong address

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