FAQs:

WHAT IS FEELING FAB?
Feeling Fab curates monthly self-care, wellness, and self-love boxes to help you build your self-care routine. We deliver 5-to-7 handpicked products straight to your doorstep, striving to source only cruelty-free, natural, and non-toxic products because we believe everyone deserves a cleaner life—without breaking the bank. Our goal is to help you discover new and exciting clean brands that will enable you to build your own unique self-care ritual, bridging mind, body, and spiritual wellness together.

WHAT IS SELF-CARE?
To be honest, self-care is different for everyone—but we’re going to try to define it anyway. Self-care is an intentional action that you do to take care of yourself physically, emotionally, and mentally. It could be going on a morning run, meditating for 10 minutes before bed, eating a healthy plant-based lunch, or just taking an hour on the weekend to soak in the bath. It could even be ignoring your phone calls and watching Netflix in bed all weekend. What works for you may not work for your BFF—and vice versa. And that’s OK: self-care should not be a burden, but it can be challenging at first. We’re not here to tell you how to self-care. We’re here to make it a little more enjoyable and luxurious.
HOW DOES FEELING FAB MEMBERSHIP WORK?
Right around the 11th of each month, we will ship a beautifully designed box filled with an assortment of natural and cruelty-free wellness, health, and beauty products. If you subscribe today, your subscription will start with our Welcome Box. The Welcome Box will be your first month’s box; then, you’ll move to the regular cycle. A payment of $39.99 is deducted from your account around the 18th of the previous month.
WHEN WILL I RECEIVE MY FIRST BOX?
If you sign up today, you will be immediately billed for your first Feeling Fab Box. If you sign up before the 7th of the month, you will receive the current month box (for example, if you sign up before June 8th, you will receive a June box that should arrive approximately between June 14th and 17th). Anyone who subscribes after this period will receive the following month’s box.

•••Our shipping cycles start on the 10th of each month. You will receive your tracking number as soon as your order is processed and ready for shipping.•••

CAN FEELING FAB MEMBERSHIP BE CANCELED?
Absolutely, you must do so before the next bill date, which is on the 18th of each month. Otherwise, you will continue to be billed for the following month’s box. To unsubscribe from your monthly subscription, please log in to your account and click cancel. There are no cancellation fees. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

CAN FEELING FAB MEMBERSHIP BE PAUSED?
Yes! You can skip a month by logging into your account and selecting the ‘Skip a Month’ option. You must do so before our renewal date, which is the 18th of every month.

WHERE IS MY BOX?
Boxes are usually shipped the second week of the month. However, occasionally delays may occur due to extreme weather, holidays, or any other unforeseen circumstances. If you are missing your box, give us an extra few days and shoot us an email at FabMail@FeelingFabBox.com

WHAT IS YOUR RETURN/REFUND POLICY?
If you would like to receive a refund, you must request it prior to the start of order processing and shipping. Refunds are unavailable for boxes that have entered shipment processing or been shipped. Refunds (if approved) will be provided less a restocking fee of 25% of the original purchase price. Original shipping charges are non-refundable. If you have missing items or any items are damaged, we’ll be happy to help you out! All missing or damaged shipments or items must be reported by emailing support at fabmail@feelingfabbox.com within 14 days of shipping to qualify for a replacement based on product availability.

HOW CAN I CHANGE MY BILLING / DELIVERY ADDRESS?
How can I change my billing/delivery address?

Address changes must be made 48 hours before the shipping date in order to take effect for the next month’s shipment (e.g. to change the shipping address for your February FFB, you will have to update it by February 6th).

Please follow the below steps to update your address information:

• Log into your account

• Select the subscription that you would like to update within the ‘current subscriptions’ section

• At the right top of this page, you will find an ‘address’ section

• This is where you will be able to add/edit your address

• Please note that unless changed 48 hours before the shipping date (10th of the month), the following month will go to the previous address provided

*If the address is not updated in time, the shipping label will be printed with the previous address. If an item is returned to sender due to an incorrect or undeliverable address, FFB will not be liable for a reshipment.

BILLING
If you are signed up for a Month to Month Plan, you will be billed $39.99 (plus a shipping fee of $11.99 for Canadian customers) on the 18th of every month. Your membership will renew automatically unless canceled before the next bill date, which will be the 18th of the renewal month.

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