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What is HER-MINE Box?
Imagine a box of goodies just for you! Provided monthly, the Her-Mine Box is tailored to make sure that your needs as an individual woman are met. Every deluxe package has 5 – 8 different products ranging from aromatherapy and clean beauty/skincare all the way down to possible lifestyle items like snacks or candles. You’ll find everything necessary in one convenient place so now there’s no excuse not to take care of yourself.

How does it work?
There are 4 plans available for you to choose from: Monthly, 3 months, 6 months, or 12 months. Subscriptions auto-renew according to your plan at the end of the subscription cycle. You can cancel anytime before your renewal date (22nd of the month) to not be renewed. For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3-month subscription at checkout and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be rebilled and your subscription will end. You can also purchase one-time gift subscriptions that do not auto-renew! With this option, there’s no need to log onto your account to cancel!

What if I need to skip a month or put my subscription on hold?
You can skip a month (or more) of your subscription by logging onto your account and clicking “skip a month”, or emailing us at info@HER-MINE.com – Please ensure you opt to skip a month BEFORE your renewal date if you wish to skip the next box. To put your subscription on hold until further notice, please feel free to email us!

How long does it take to receive my box each month?
We ship HER-MINE Boxes by the 15th of each month so that you can receive your box before the end of the month to start enjoying your self-care and relaxation! If located in the United States you should receive your box within 3-7 business days. All international orders may take 7 to 30+ business days for delivery. If you’re in a hurry, check out our Mystery Boxes or Past Boxes from our one-time shop, HER Shoppe that ships immediately!

When is my renewal date?
If you purchased an HER-MINE Box subscription, your subscription will renew on the 22nd of the month in which your subscription period ends. Example: You purchased a monthly subscription on June 9th – our box ships by the 15th of June, and your next renewal will be June 22nd for our July box shipping by July 15th. Still not sure? You can always log in to your account to see your renewal date at any time.

What are your Shipping & Billing Policies?
We ship by the 15th of every month and offer free shipping per box for domestic shipping. You are charged immediately when you order, and automatically re-billed monthly on the 22nd UTC of your renewal month. You can log into your account to see your renewal date at any time. Please note due to time differences, your renewal date may appear as the 21st, 22nd, or 23rd depending on your location. Please ensure your address is correct at check-out. HER-MINE is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to an invalid address, a reshipping and handling fee of $8.95 will be charged to reship the package.

Do you ship internationally?
We ship to Canada. All international orders have an estimated 7 to 30+ business days for delivery, although HER-MINE cannot guarantee a time frame for any processing delays that may arise through the post offices of destination countries. HER-MINE is not responsible for any applicable governmental taxes/customs fees for international shipments that may arise.

When is the cut-off date to order this month’s box?
The cut-off date to order is the 10th of each month, as we ship by the 15th of each month. For example, the cut-off date to order June boxes is June 10th. However, please note that we very often sell out before our cut-off date. If you ordered before our cut-off date for the month, but we are already sold out for the month then your order will automatically be moved to our next month’s box.

What is HER Shoppe?
HER Shoppe is our one-time gift shop, and includes a few items from past HER-MINE Boxes! If you purchased items from HER Shoppe, then your order will ship immediately after processing, and you do not have to wait until the 10th-15th for shipping. Add-on items to HER-MINE Box purchased during checkout will be shipped together with your HER-MINE Box by the 15th. Independent purchases from HER Shoppe will ship immediately after processing (typically we ship within 1-3 business days of your HER Shoppe order)

What if I moved and need to change my address?
You can change your address by logging onto your account, or emailing us at info@HER-MINE.com – The cut-off date to change your address for the month’s box is before the 10th of the month in which your box ships (for example: If your box ships November 15, last day to change your address is before November 10th). After successfully changing your address, you will receive a confirmation email with your address change. Please ensure that the confirmation email reflects the correct new address, and feel free to email us if you need assistance!

What if I subscribe and then cancel right away?
Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at info@HER-MINE.com and request a refund via email as refunds must be manually processed. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours.

How do I cancel my subscription?
You can cancel by logging onto your account and clicking “cancel”. If you need any assistance, email us at info@HER-MINE.com and we’re happy to help!

How do I reactivate my subscription?
You can reactivate your subscription at any time by logging onto your account and clicking “reactivate”, or emailing us at info@HER-MINE.com – Your card will automatically be charged upon reactivation of your subscription.

What is your refund policy?
We honor full refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at info@HER-MINE.com and request a refund via email because we process refunds manually. After receiving an email request for the refund, it can take up to 5-10 business days for the full refund to appear back on your card
We want you to be 100% happy with your box! If you are unsatisfied with your box, we are happy to accept a return.

Return of your new full HER-MINE Box in exchange for store credit/refund if you email us and ship back your box within 14 days of receiving your box. The box must be returned in its original condition and packaging (HER-MINE Box must be wrapped in an outer polybag, or another box. Bare HER-MINE Boxes without protective packaging, or has missing contents will not be accepted for returns). Return for store credit/refund is only acceptable for brand new HER-MINE Boxes in its original condition with full contents and original/appropriate packaging. We do not provide store credit for returned products that are opened, used, returned after 14 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We are not liable for products that are damaged or lost in transit back to us, therefore please ensure HER-MINE Box is packaged securely when being returned. Please note: A return shipping fee of $8.95 will be deducted if you would prefer a refund for returned boxes back to your card. For store credit refunds, you will receive the full refund in the form of store credit for the amount purchased which can be used for any future purchases at our store, including HER Shoppe! Simply let us know your preferred method of refund when emailing us!

Can I return or exchange individual items in the box?
We accept returns / replace individual items that are damaged, missing, or defective only. Please email us at info@HER-MINE.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Our team will gladly ship you any replacements for items ASAP!

What if I received a damaged item?
We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at info@HER-MINE.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos! You may be required to return the damaged goods in order for us to process the claim. We will gladly provide a shipping label if that is the case.

What if my box is lost/stolen?
All HER-MINE Box orders come with tracking. HER-MINE is not responsible for lost/stolen packages once marked as delivered by the postal carrier or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through the postal carrier’s official website using your tracking number. Please ensure there is a secure location for you to receive packages or request boxes to be held at your local post office for pick up to ensure safe delivery.
What if my account has insufficient funds when I subscribe or when I am re-billed?
If your card is declined for insufficient funds or is expired during your renewal period, HER-MINE will automatically keep trying up to 10 times over the course of 11 days to renew your subscription. If we are still unsuccessful after the 10th try, we will automatically move your subscription renewal to the next month and will repeat the process of renewal. If your renewal remains unsuccessful, then your subscription may automatically expire or be canceled. Please ensure your credit card information is up to date to be successfully renewed. HER-MINE is not responsible for any overdraft charges from banks or credit cards.

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