FAQs:

What comes in the Wonderland subscription box?
Each month, you will receive a curated box with at least 100g of fibre, in a range of colours, weights, and natural blends. You’ll also get a new Knit Me exclusive pattern, specifically designed for the yarn (and theme!) that month. Our patterns will give you the chance to make all kinds of different things over the course of your subscription, or you can use the yarn to make a dent in your Ravelry wish list. There will also be an extra goodie, like pins, stitch markers, project bags, and anything else that catches my fancy. Last but not least, the subscription boxes always come with the joy of receiving an exciting surprise in the mail!

What’s the difference between a ball, a skein, and a cake?
This is actually a hotly-debated topic (see here for the knitty-gritty), so for the sake of simplicity, this is how I use the terms.

Ball: ready to use without any prep. Most commercially available yarn is in ball form. Whether it’s a traditional ball, doughnut, or bullet, you pick it up at your favourite craft store, and start knitting as soon as you get home.

Skein: needs to be wound before you can use it. It’s a giant flat loop that’s most commonly found with hand-dyed and/or higher-end yarns. The loop is twisted and folded to make a long, skinny shape that resembles a braid. This is great for displaying, shipping, and storing yarn, it will create a horrifying disaster if you try to knit with it from the loop (as I learned from experience). Fortunately, winding it into a ball yourself is extremely easy to do (and some people even find it relaxing)!

Cake: a skein that’s been wound with a yarn winder. It’s similar to a ball, but this put-up gets the name from its short, round, flat-top shape–not to mention that the yarn gets pulled from the centre, which kind of looks like a candle. This is the ideal option for folks who just want to knit without the hassle of winding it into a ball. If you select this option, I’ll make your yarn into a cake for you, so you’ll be ready to dig in as soon as you open your package.

Can I buy a previous month’s box?
You sure can (if you’re quick enough)! Because I’m buying in bulk, there may be times when I have leftover stock. After a month has gone by, I will put up whatever I have left on the Previous Boxes page. They will be available until they sell out, and then they’ll be gone forever! However, it’s also worth noting that they will be listed at the regular price, rather than the discounted rate subscribers get. So the best way to ensure you never miss out is to subscribe.

Can I purchase a subscription as a gift?
Absolutely! If you look here, you’ll find the 3 month gift option, quarterly, bi-annual and annual gift subscription. As a one-time transaction, you’ll pay for all boxes upfront. Your very lucky recipient will then receive one box which will be sent out on the regular subscription schedule.

Of course, if you’re feeling especially generous, and would like to purchase an ongoing monthly, bi-monthly, or quarterly subscription for someone else, all you have to do is fill out the shipping information with that of your recipient, and keep the billing information under your own name.

But it’s also important to keep in mind that gifts don’t always need to be for another person! If you’d like to treat yourself, but aren’t ready to commit just yet, the 3 month option also works well as a trial. Try it out, see how much fun it is, then decide whether to renew as an ongoing subscription once the three months are up.

What is the cutoff to order and when will my box ship?
All shipments of subscription boxes are sent out the last week of the month. If you’re interested in signing up for a subscription, the cutoff date for the next box is on the 10th of every month. So, for example, if you sign up on or before October 10th, you’ll receive a box at the end of October. If you sign up on October 11th or after, you’ll get your first box the end of November.

You can make changes or cancel your subscription at any time, but it must be before or on the 10th to take effect that month.

Why am I charged when I sign up, not when the box ships?
Unfortunately, that’s just a quirk with the Shopify system, and there’s no way around it. For your first box only, you will be charged for your first month as soon as you sign up even though you may not receive it for a few weeks, depending on the timing. For every box after that, you will be charged on the 16th of the month, as we are getting your box ready to send out.

How do I access my subscription if I want to make changes?
You can either access it from the ‘manage my subscription’ link that you receive with your confirmations, or you can create a customer account with a password. To do this, click on the ‘Customer Account Invite that you will receive after setting up your subscription, or you can click on the link under the login form. This will prompt you to enter your email address (same one you used to sign up) and an activation link and temporary Customer Portal link will be emailed to you.

How do you ship?
While I love the idea of receiving a giant box full of yarn that showers you with glitter and confetti when opened, that does come with logistical (and practical, I guess) difficulties. In order to be as economically- and environmentally-friendly as possible, all orders will be shipped out in recyclable boxes.This means that the package is much more likely to fit in your mailbox, so you don’t need to worry about finding your nearest post office to pick it up.

Do you charge shipping?
I don’t know about you, but I hate finding something I love online, looking around for the best price, then getting smacked with astronomical shipping charges that throw off all my plans for happiness. So in order to save you from that, the price you see on the website includes everything but the tax!

What countries to do ship to?
We are now officially shipping anywhere within Canada and the US!

If you are in another country and would like to make a purchase, send me an email at info@knitme.ca and I can check logistics and get a shipping estimate.

I have a problem with my knitting! Help?
I’m working on a troubleshooting guide with answers to common issues, and am hoping to have that available soon. In the meantime though, email me at info@knitme.ca with any questions you have! I know the struggle of somehow ending up with weird holes, or more/less stitches than you started with, and am happy to help.

What if I have a question you didn’t answer here?
Send me an email at info@knitme.ca if you have have any questions, comments, or requests for clarifications. I’d also love to hear any feedback or suggestions you may have. Knit Me is a passion project, and I want to make sure it’s as exciting for you as it is for me!

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